This session explores best practices for supporting attorneys in insurance defense work. We'll cover:
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Understanding Your Client: Learn what insurance companies expect—quick resolutions, cost-conscious service, and clear, direct communication. Understand the roles of decision-makers and how to tailor your work to their goals and guidelines.
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Knowing Your Team: Thrive in a high-pressure environment by identifying where you can add value, supporting timekeepers effectively, and building efficient systems with automation and AI.
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Mastering Carrier Guidelines: Each insurer has unique and often complex requirements. Get practical tips on managing deadlines, formatting, task assignments, and budgeting.
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Smart Billing Practices: Understand evolving billing standards—avoid common pitfalls, ensure entries reflect value, and make sure all work is documented and billable.
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Thinking Ahead: Improve substantive support with limited feedback, handle mistakes professionally, and align your work with case priorities like mediation or trial.
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Embracing the Future: Explore how legal teams can leverage technology—including social media intel and AI tools—for more efficient case handling.
